Tenant Handbook

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  1. Introduction
    1. Welcome
  2. General Building Operations
    1. Property Management Office
    2. Property Management Team
    3. Business Hours
    4. Building Closures
    5. Postal Service
    6. Delivery Services
    7. Elevators
    8. Loading Dock
    9. Stairwells
  3. Tenant Information
    1. Rental Remittance
    2. Tenant Insurance
    3. Parking Procedures
    4. After-Hours Building Access
    5. Designated Persons
    6. Tenant Vendor Requirements
    7. Tenant Graphics
    8. Keys
    9. Moving Policies and Procedures
    10. Move-Out Procedures
  4. Services and Facilities
    1. Standard Building Services
    2. RISE Work Order System
    3. Janitorial Services
    4. Above-Standard Janitorial Services
    5. Carpet Cleaning
    6. Removal of Above-Standard/Extra Trash
    7. Window Cleaning
    8. Pest Control
    9. Above-Standard Building Services
  5. Security
    1. Security Notice
    2. Building Access Control Systems
  6. Tenant Emergency Procedures
    1. Introduction
    2. Fire Procedures
    3. Active Shooter
    4. Medical Emergency Procedures
    5. Severe Weather procedures
    6. Power Failures
    7. Elevator Stoppage
    8. Workplace Violence Procedures
    9. Recovery Procedures
    10. Media Interactions
  7. Rules and Regulations
    1. Rules and Regulations
  8. IT / Telecommunications
    1. IT / Telecommunications
  9. Tenant Improvements and Alterations
    1. Tenant Improvement and Alterations
  10. Forms
    1. Forms

Property Management Team

Tenant Emergency Hotline 1-866-482-8335 
Management Office Phone 713-722-4848  
Name Title Email
Sandi Arriola Senior Property Manager Sandi.Arriola@metronational.com
Amber Willis Assistant Property Manager Amber.Willis@metronational.com
Jasmine Perez Property Administrator Jasmine.Perez@metronational.com
       
Engineering Title   Phone
Chuck Olson
Chief Engineer 
 713-722-4886
Jose Sanches
Asst. Chief Engineer
 346-553-2505
J. Dominic Mireles Apprentice Building Engineer 713-275-4466
       
Leasing Phone Email
Brad MacDougall 713-586-6252 brad.macdougall@metronational.com
Warren Alexander 713-586-6273 warren.alexander@metronational.com
       
Security Phone    
Security Desk
713-821-5205
  
After-Hours Emergency
713-586-6296